FAQs

Your questions answered about Eden & Eve flowers and services
 

Ordering & Payment
 

Q: How do I place an order?

A: You can place an order directly through our website, by phone, or by email. Simply choose your bouquet or arrangement, provide delivery details, and complete the checkout process.
 

Q: What payment methods do you accept?

A: We accept all major credit and debit cards, as well as PayPal. Payment is processed securely at the time of purchase.

 

Delivery
 

Q: Do you deliver flowers locally or nationwide?

A: We deliver across Cumbria and surrounding areas. For special arrangements or weddings, we can discuss bespoke delivery options.
 

Q: Can I choose a specific delivery time?

A: Yes, for most orders you can select a preferred delivery date. Same-day delivery is available for orders placed before 1pm (subject to availability).

 

Product & Customisation
 

Q: Can I request a custom bouquet?

A: Absolutely! We specialise in bespoke arrangements for weddings, events, and special occasions. Simply contact us with your vision.
 

Q: Are your flowers seasonal?

A: Yes, we use seasonal, locally-sourced flowers wherever possible. This ensures freshness, sustainability, and beautiful natural colour palettes.

 

Care & Longevity
 

Q: How should I care for my bouquet?

A: Trim the stems, change the water daily, and keep flowers away from direct sunlight or heat to extend their life. Each bouquet comes with care instructions.
 

Q: How long will my flowers last?

A: Most bouquets last between 5–7 days, depending on the flower types and care. Seasonal blooms may vary slightly in longevity.

 

Events & Weddings
 

Q: Do you provide flowers for weddings and events?

A: Yes, we offer full-service wedding and event floristry, including bridal bouquets, table arrangements, ceremony flowers, and installations.
 

Q: Can you work with specific themes or colour palettes?

A: Absolutely. We love tailoring designs to your personal style, venue, and theme to create cohesive and memorable arrangements.

 

Contact & Support
 

Q: Who do I contact if I have an issue with my order?

A: Please reach out to us via email at info@edenandeve.co.uk or call 07887 576361. We will respond promptly to resolve any issues.