Returns & Refunds

Our commitment to your satisfaction
 
At Eden & Eve, we aim to provide beautiful, high-quality flowers and arrangements. Your satisfaction is very important to us, and we are committed to resolving any issues quickly and fairly.

 
Returns
 
Due to the perishable nature of our products, we are unable to accept returns for most flowers and bouquets. However, if you receive an item that is damaged or not as described, please contact us within 24 hours of delivery. We may ask for photos of the item to help assess the issue.

 
Refunds
 
If your order is eligible for a refund, we will process it promptly once the issue is verified. Refunds are typically made using the same payment method used at purchase.
 

• Full refund for damaged or incorrect items

• Partial refunds may be offered in certain circumstances at our discretion

• Delivery fees are generally non-refundable
   

How to Request a Return or Refund
 

To request a return or refund, please contact us as soon as possible:
 

Email: info@edenandeve.co.uk
Phone: 07887 576361
 

Include your order number, details of the issue, and photos if relevant. Our team will respond promptly with instructions.

 

Exchanges
 

As our products are custom and perishable, we do not offer exchanges. If an item is damaged or incorrect, we will provide a refund or replacement where possible.

 

Additional Notes
 

• Please check your order upon delivery and notify us immediately if there is any problem.

• We reserve the right to refuse a refund if the claim is made outside the timeframe or without sufficient information.

• This policy does not affect your statutory rights under UK consumer law.